Customer Care Executive- Service, Repair & Calibration
Savitri Telecom Services
We are currently seeking a highly motivated and enthusiastic Customer Care Executive to join our Service, Repair & Calibration division. In this role, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing timely assistance, resolving queries, and coordinating service requests. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will play a crucial role in maintaining our high standards of customer service.
Apply for this position
- Act as the first point of contact for customer inquiries, complaints, and service requests related to our Service, Repair & Calibration division.
- Respond promptly and professionally to customer calls, emails, and messages, providing accurate and helpful information.
- Understand customer requirements and assess the urgency and nature of their requests, escalating them to the appropriate departments if necessary.
- Coordinate with field service technicians and engineers to schedule service visits, repairs, and calibrations, ensuring timely resolution of customer issues.
- Maintain accurate records of customer interactions, service requests, and relevant information in our CRM system.
- Follow up with customers to ensure their satisfaction with the service provided and address any additional concerns or questions.
- Collaborate with internal teams to address customer feedback and implement process improvements to enhance the overall customer experience.
- Stay up-to-date with product knowledge, industry trends, and service offerings to effectively address customer inquiries and provide suitable recommendations.
The ideal candidate for this position should have the following qualifications and experience:
- Qualification: Any Graduate/Any Post Graduate, preferably with a B.Tech/Diploma/BSc. in Electronics & Communications or a management diploma in Project Management/Operations/Telecom, or relevant specialization.
- Experience: 0-3 years of experience, preferably in the telecommunications or related industry within the project vertical.
- Proficiency in preparing and interpreting flowcharts, documents, schedules, and step-by-step action plans.
- Strong organizational skills, including multitasking and time management.
- Excellent client-facing and communication skills, with the ability to present effectively and work well in a team.
- Proficient in E-mail, MS Outlook, and MS Office.
Perks and Benefits
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives and welfare schemes.
- Annual health check-ups as well as insurance:
- Mediclaim hospitalization insurance for self, spouse, children, and parents.
- For more details, please reach out to Neha Sharma (firstname.lastname@example.org)
Role:– Customer Engagement
Industry Type:– Telecom / ISP
Department:– Sales & Business Development
Role Category:– Sales Support & Operations
Employment Type:– Full Time, Permanent
Education:– UG: Any Graduate, Diploma in Electronics/Telecommunication, B.Tech/B.E. in Electronics/Telecommunication
PG: Any Postgraduate
Key Skills:– MIS Operations, After Sales Service, Customer Service Operations, Customer Service, Solving Queries, Customer Satisfaction, Customer Management, Customer Care Service, Back Office Operations, Customer Care, Customer Retention, Service Operations, Customer Handling